Frequently Asked Questions
Can’t find your answer? Call us any time — we are available 24/7.
Shipping
How is the price calculated?
We use the larger of the actual weight and the volumetric weight (length × width × height ÷ the factor for the mode), then apply the rate for your route plus fuel surcharge and VAT. The calculator on the quote page shows the full breakdown.
How do I book a pickup?
Use "Ship Now" on the website, choose the date and time slot and we will collect from your door. You can also call our hotline or drop the parcel at any branch.
Which items can you not carry?
Explosives, narcotics, live animals, cash and hazardous chemicals without approval. See the full list on the Prohibited Items page.
Do you handle customs clearance?
Yes. Our licensed customs team prepares the documents and clears your cargo at Chattogram, Mongla, Benapole and Dhaka airport.
Tracking
How do I track my shipment?
Enter your tracking number on the Track page or the home page. You also get SMS updates when the shipment is picked up, out for delivery and delivered.
My shipment is late. What should I do?
Check the tracking page for the latest update, then call our 24/7 hotline or open a ticket from your account — we will tell you exactly where it is.
Payments
Which payment methods do you accept?
Cash at pickup, bKash, Nagad, cards through SSLCommerz and bank transfer. Business customers can get a monthly credit account.
Do you offer cash on delivery for online shops?
Yes. We collect the product price from your customer and pay it out to you within 3 working days, for a small handling fee.
Insurance
Is my cargo insured?
You can add cargo insurance while booking for 1% of the declared value. Without it, liability is limited to ৳1,000 per shipment.
Business
Do you offer contract rates?
Yes. Send a quote request with your monthly volume and our sales team will prepare a contract rate and a dedicated account manager.
Still have questions?
Our team answers within minutes during office hours.